Code Compliant Victim Support
The Victims’ Code of Practice established a vital framework in the UK, guaranteeing victims of crime access to information, support, and a voice throughout the justice process. However, navigating the complexities of the justice system can still be a challenge for victims.
The rights of victims are outlined in the victim code. Our solution ensures the Police Forces and other agencies that support victims can implement the Victim Code with confidence.
The Solution
Our innovative solution empowers law enforcement and support services to operate in accordance with the Victims’ Code of Practice. The user-friendly platform and app provide a safe space to foster collaboration, effectively supporting victims of crime, assessing their needs, and informing them throughout the process.
Investing in a victim support solution empowers victims, builds public trust, enhances police efficiency, and delivers swifter justice. Our web-based portal fosters collaboration and ensures Police Forces and other agencies that support victims are compliant to the Victim Code throughout their case management process.
Within our victim app, we provide specific features designed for victims to ensure we can connect them to local support to get them through this often long and arduous process.
Empowered Victims and Swifter Justice
Secure, centralised case management, maximises information security and ensures victims are not forgotten. Victims receive timely updates regarding their role within the legal proceedings, reducing anxiety and ensuring they're informed throughout the process, leading to swifter justice.
Holistic Support and Increased Efficiency
Our platform automates user contact, facilitates referrals to relevant support services, minimising the burden on police costs and resources while ensuring victims receive the comprehensive support they deserve. Automate victim contact and referrals, ensuring compliance with the Victims' Code while minimising administrative burdens.
Enhanced Communication and Confidence
Our platform fosters a safe space and open communication between victims, police, and support services, ensuring victims understand their rights and police receive a clear picture of victim needs. This transparency builds trust and cooperation, leading to a smoother legal journey for victims.
Functionality
Security
Implementation Support
Functionality
- Taking Statements – Enables officers to take victim statements at the scene. Voice to text functionality simplifies the process to upload videos and photos.
- Updates – Throughout the process, our platform provides updates to victims regarding feedback on status changes with case (General updates on victim rights and code of practice etc)
- Feedback – Upon the closure of the case, we survey victims regarding both our service as a support platform and more generally about their interaction with the Police. These insights are used to further enhance our platform and support Police to make improvements to their services.
- Vault – Secure repository that victims can use to store sensitive materials and share these with public agencies or specific support agencies for a limited period of time. Being able to share a saved version of an event reduces the need to revisit traumatic events.
- Knowledge base – Includes information regarding support services for self referral; Victim’s rights; Motivational videos.
Other functionality that could be delivered:
- Cloaking – If required, our Victims app comes with a cloaking feature. If engaged, our app looks like a simple directory of services, which may be helpful for users that live in close contact with the perpetrator.
- Alarm – An alarm can be set on the app to trigger a call to family members, friends, Victim Support agencies, specific people or even 999.
Security
- All data securely hosted in local Amazon Web Services
- JOSCAR Compliant
- ISO27001 Accredited
- Member of Home Office’s ACE team
- Pen tested (at least) annually
- GDPR compliant
- Each release subject to multiple screening including Immuniweb and OWASP checker
- UK G Cloud Vendor
- No IT installation required
- Browser based, optimised for Chrome
- Includes both Apple IoS and Android Apps
Implementation Support
High Officer Engagement: We provide comprehensive training and ongoing support so officers feel confident and equipped to use the platform effectively.
Scalability and Integration: The platform seamlessly integrates with existing police systems, regardless of force size, ensuring scalability as your needs evolve.
Configurable Platform: Make Time Count understands every police force has unique needs. We offer a highly configurable platform that can be tailored to your specific workflows, reporting structures, and terminology. This ensures seamless integration with your existing systems and maximises user adoption.
Will revolutionise Policing in this country.
Police Project Sponsor
A project of immense societal value.
InnovateUK
A gamechanger.
London Probation Services
- Winner of two InnovateUK Grants and a Police Innovation Award
- Awarded “Best Digital Transformation Product – SME” at the Technology Product Awards 2022
- Ranked one of the Top 10 ideas for improving chances for Prison leavers
- Selected as a software solutions provider to the Home Office’s RASSO project in partnership with ACE
- Winner of Digital Leaders’ Governance Award for ‘Resilient Innovation’ 2024