Implementation Lead

About the job

Make Time Count is a UK based social enterprise with a purpose to eradicate reoffending using technology. We were founded in 2020 with a mission to digitally empower all parts of the justice ecosystem to collaborate and support vulnerable people in a whole new way.

We have created a digital solution which, amongst other functions, fully automates the management of the new Out of Court Disposals framework as outlined in the recent Police, Crime, Sentencing and Court Act 2022. Our platform will help police officers on the front line better manage offenders and support victims without using court as the default route. By connecting police forces and offenders with the relevant support agencies within an easy to use app, we can reduce reoffending, save time,money and resources, and create positive outcomes for all society. We also work to improve the experience of justice for victims and deliver a victim case management system including support app for victims.

The Opportunity

We’ve been awarded a UK Innovate Grant as well as other Police funding and have been selected by the Ministry of Justice as one of the best ideas to improve the lives of prison leavers. We are expanding our team to support the projects we have with the Ministry of Justice, the Home Office and the police forces alongside other organisations. We are now looking for an Implementation Lead who wants to work in a dynamic start up environment that is looking to change the way the world lives and works.

The Implementation Lead will be responsible for the delivery of mid to large scale digital implementations within the Justice Sector. As the lead for Digital Implementation, you will work with other agencies within the justice system and the wider public sector and charity sector to transform justice technology to reduce reoffending and improve outcomes for victims.

This is also a great opportunity to work in a role, mostly based from home and to influence a sector that is badly in need of transformation to help millions of people move on with their lives.As we are a small team, moving fast and making things happen, you will be a self starter who is happy to lead and bring others with you. We’re looking for an individual with strong interpersonal skills who likes working in a delivery focused, agile environment with multidisciplinary teams.

Roles and Responsibilities:

Reporting to the Head of Implementation and Client Success, you will be responsible for, but not limited to:

  • Project Management: You are experienced in applying project management methodologies, using techniques and procedures to help planning by stages. You are also able to demonstrate that you have managed mid to large scale implementations.
  • Requirement Gathering and Onboarding: You will demonstrate that you are able to capture business processes. You will ensure that each Organisation has a successful onboarding experience, and is prepared to receive and successfully implement our digital platform.
  • Experience of working with agility: You are familiar with the Agile Manifesto and act as a champion for working with agility. You can adapt your practices and have the confidence to try new approaches.
  • Flexibility: You can be flexible, consider new ways of working and adapt to change. You will be able to work remotely, from your home, with occasional travel to meet with clients and with the wider team.
  • Risk Management: You will have proven experience in strategic planning and risk and issue Management.
  • Change Management: You will be able to guide external operational leads and super users through change processes and respond to change queries identified by our clients
  • Evaluation: You will be monitoring and reporting on rollout progress; providing updates at the weekly Implementation Board as well as highlight reports for our clients. You will demonstrate that you are able to capture any new business processes and adoption feedback to enhance the user and customer experience
  • You are comfortable being a self-starter, with an ability to quickly understand the needs of the project, as well as quickly build rapport with takeholders to understand their needs.
  • You will work collaboratively with the Implementation and Client Success Leads, to ensure a smooth transition into business as usual processes.
  • You will be a People Manager to the Implementation and Client Success Support Team as we expand.

Qualifications and Skills:

The Implementation Lead will be required to demonstrate that they:


  • have experience of delivering the successful project management of mid to large scale digital implementation projects
  • are able to work effectively both within a team but also under their own initiative
  • are experienced at delivering effective presentations
  • are a results driven individual with a strong commitment to success
  • are a hands-on type individual, who demonstrates initiative and has a positive, professional attitude
  • can deliver product training to clients
  • have the ability to swiftly interpret complex organisations and successfully build internal networks
  • demonstrate excellent communication skills, a flexible approach and the ability to thrive in a fast-paced, challenging environment
  • are highly proficient in Google Workspace, Trello and Gantt Charts.
  • are a Registered Practitioner of Prince 2 (Agile) or other equivalent
  • have a minimum of 5 years of project management experience


  • have experience and/or knowledge of the criminal justice sector


If you are interested, please send your CV to