Probation Management
Probation officers are the backbone of a reformed justice system, yet they face a relentless tide of administrative burdens. Overloaded caseloads, time-consuming data entry, and fragmented systems leave them struggling to do what matters most: supporting offenders in their rehabilitation.
The Solution
Developed in collaboration with the London Probation Service (2018-2020), our Probation Management Solution is designed to significantly reduce recidivism rates.
Through a user-friendly platform and native mobile app, Make Time Count streamlines management, fosters engagement, and delivers valuable data insights. Our user-friendly interface empowers probation officers with efficient workflows and simplifies communication with probationers. Probationers benefit from a mobile app for easy access to their schedule, progress tracking, and communication with their officer.
The platform is made up of four main modules:
- User Management – automate scheduling, communication, and referrals, while tracking progress and gaining valuable insights.
- Unpaid Work Coordination – supervisor management, attendance tracking, risk assessment, issue resolution, PPE inventory, and feedback tools.
- eAcademy – over 600 courses that can help individuals on Probation with skills based training to support employment.
- Rehabilitation Support – connect probationers with essential services like housing, jobs, and mental health support through an easy-to-use portal, streamlining referrals and communication between all parties.
Engagement and Reduced Reoffending
Experience streamlined communication with probationers through auto-notifications, in-app chat, and easy check-ins, resulting in greater engagement. This, along with improved case management and 360-degree feedback, fosters positive behaviour change, leading to better compliance and lower reoffending rates.
Data-Driven Decisions and Family Support
Real-time data tracking and 360-degree feedback provide insights into probationer behaviour, allowing for evidence-based decision-making and targeted interventions. Additionally, the ability to involve family members in the process strengthens support networks and contributes to improved outcomes.
Enhanced Efficiency
Based on workshading with London Probation, our technology reduced staff admin tasks like scheduling, notifications, and referrals by 40%, freeing up valuable time for more impactful work, reducing the need for additional personnel and lowering overall probation department costs.
Functionality
Security
Implementation Support
Functionality
- Coordinate and deliver court orders with ease. Probationers access their schedule and communicate with their officer through the Make Time Count app.
- Automate notifications, share calendars, and use in-app chat for seamless communication.
- Track attendance, conduct risk assessments, and gain feedback.
- One-Click referral process, connecting probationers with local services.
- The Unpaid Work module provides supervisor management, utilisation rates, attendance tracking, risk assessment and more.
- Issue management ensures efficient problem-solving, and PPE inventory management guarantees proper resource allocation.
- Feedback facilitates continuous improvement of unpaid work programmes.
- Our eAcademy offers over 600 courses for individuals on probation to develop skills for employment and successful reintegration. Make Time Count is also an accredited provider of training for Cisco And UIPath (Robotic Process Automation).
- Our platform provides access to a wide range of private and public sector providers who can manage their services through the portal.
- An “Airbnb” style interface simplifies searching for needed resources, such as housing, jobs, dependency advice, and personal management, accelerating the referral process.
- Probation officers and individuals can connect directly with service providers for streamlined intervention and progress updates. Providers can manage their programmes, communicate with users, and submit feedback to officers.
Security
- All data securely hosted in local Amazon Web Services
- JOSCAR Compliant
- ISO27001 Accredited
- Member of Home Office’s ACE team
- Pen tested (at least) annually
- GDPR compliant
- Each release subject to multiple screening including Immuniweb and OWASP checker
- UK G Cloud Vendor
- No IT installation required
- Browser based, optimised for Chrome
- Includes both Apple IoS and Android Apps
Implementation Support
High Officer Engagement: We provide comprehensive training and ongoing support so officers feel confident and equipped to use the platform effectively.
Scalability and Integration: The platform seamlessly integrates with existing police systems, regardless of force size, ensuring scalability as your needs evolve.
Configurable Platform: Make Time Count understands every police force has unique needs. We offer a highly configurable platform that can be tailored to your specific workflows, reporting structures, and terminology. This ensures seamless integration with your existing systems and maximises user adoption.
Will revolutionise Policing in this country.
Police Project Sponsor
A project of immense societal value.
InnovateUK
A gamechanger.
London Probation Services
- Winner of two InnovateUK Grants and a Police Innovation Award
- Awarded “Best Digital Transformation Product – SME” at the Technology Product Awards 2022
- Ranked one of the Top 10 ideas for improving chances for Prison leavers
- Selected as a software solutions provider to the Home Office’s RASSO project in partnership with ACE
- Winner of Digital Leaders’ Governance Award for ‘Resilient Innovation’ 2024