User Centric Case Management
Case management is fragmented. Siloed systems, cumbersome workflows, and limited communication hinder collaboration and ultimately, positive change for individuals in need.
The Solution
Our end-to-end user centric Case Management solution is a user-friendly, web-based platform and native mobile-app that empowers your organisation to deliver exceptional care. Our solution streamlines case management, fosters cross-party collaboration and equips you with the tools to manage end-users, staff, projects, agencies, third sector industry partners and interventions efficiently through a single platform.
Holistic Support and Increased Efficiency
The user-friendly app keeps staff connected on-the-go, saving up to 40% of their time on administrative tasks thanks to automated appointment scheduling and note-taking. The solution fosters seamless collaboration between your organisation and external support agencies, ensuring a comprehensive approach to user care.
Data-Driven Decision-Making
Our platform equips you with valuable insights to optimise user support by identifying users who are disengaged or non-compliant, allowing you to proactively offer additional resources. The ability to collect user feedback and track progress informs future scheduling decisions and service improvements.
Boost User Engagement
Features like in-built chat and family member involvement options foster greater user engagement, leading to improved overall outcomes, and “nudge” notifications ensure fewer missed appointments.
Web-Based Platform
We offer a web-based platform designed to streamline your operations and empower positive change for your users. Using our platform you can manage your Users, Staff, Projects and Interventions.
User Support
- Detailed User Profiles: Capture and track essential biographical details, health information, and user-specific needs.
- Goal Setting & Progress Tracking: Set personalised targets and monitor user progress, providing a clear path towards success.
- Seamless Communication: Use in-platform chat to foster a collaborative environment, connecting directly with users.
- Flexible Assessment Tools: Conduct tailored needs, skills, risk, and ad-hoc assessments to inform interventions and track user progress.
- Enhanced Engagement: Provide users with secure access to their appointments, documents, progress reports, and local service directories.
Fostering Collaboration
- Multi-Agency Collaboration: Share case notes, chat with colleagues in other organisations, and create joint plans.
- Family & Support Network Integration: Engage family members or trusted individuals by providing limited access to the platform.
Centralised Management
- User Management: Create and manage comprehensive profiles for staff and individuals you support.
- Staff Management: Manage staff accounts, assign workloads, and facilitate seamless communication with colleagues and users.
- Project & Intervention Management: Plan, schedule, and track all your interventions, whether physical workshops, digital sessions, or other projects.
Staff App
Stay connected, manage workloads, and empower users. The Staff App (iOS & Android) offers:
- Real-time notifications, announcements and calendars for you and your users.
- Simplified scheduling and reschedule management.
- Seamless chat with staff and users.
- User details, attendance approval and check-in tracking at your fingertips.
- Local services to connect users with essential resources.
End-User App
Take control of your progress and stay connected. The End User App (iOS & Android) lets you:
- Receive real-time notifications, announcements and calendar.
- View and manage appointment availability, request reschedules and leave feedback.
- Check in/out of appointments.
- Chat directly with support staff.
- Track progress towards targets and add/view documents.
- Find local services and see announcements.
- (Optional) Connect with family for added support.
Functionality
Security
Implementation Support
Functionality
- Browser versions as well as Apps for Staff and Users
- Full management of User records, assign to staff case manager
- Schedule appointments, manage case notes etc
- In-built Chat function to end users
- Manages users progress, highlights behaviour changes
- Collaborate with partner agencies on progressing users
- Manage staff and workload
- Manage your projects / interventions
- Allocate staff and users to project / interventions
- Manage leave
- Collate feedback on project / interventions and staff
Security
- All data securely hosted in local Amazon Web Services
- JOSCAR Compliant
- ISO27001 Accredited
- Member of Home Office’s ACE team
- Pen tested (at least) annually
- GDPR compliant
- Each release subject to multiple screening including Immuniweb and OWASP checker
- UK G Cloud Vendor
- No IT installation required
- Browser based, optimised for Chrome
- Includes both Apple IoS and Android Apps
Implementation Support
High Officer Engagement: We provide comprehensive training and ongoing support so officers feel confident and equipped to use the platform effectively.
Scalability and Integration: The platform seamlessly integrates with existing police systems, regardless of force size, ensuring scalability as your needs evolve.
Configurable Platform: Make Time Count understands every police force has unique needs. We offer a highly configurable platform that can be tailored to your specific workflows, reporting structures, and terminology. This ensures seamless integration with your existing systems and maximises user adoption.
Will revolutionise Policing in this country.
Police Project Sponsor
A project of immense societal value.
InnovateUK
A gamechanger.
London Probation Services
- Winner of two InnovateUK Grants and a Police Innovation Award
- Awarded “Best Digital Transformation Product – SME” at the Technology Product Awards 2022
- Ranked one of the Top 10 ideas for improving chances for Prison leavers
- Selected as a software solutions provider to the Home Office’s RASSO project in partnership with ACE
- Winner of Digital Leaders’ Governance Award for ‘Resilient Innovation’ 2024