For Victim Services — Victim+
Helping organisations support victims earlier, coordinate care and make every contact count.
A practical platform for trauma-informed, multi-agency victim support.
Why Victim+
Victim support depends on trust, continuity and timely action.
The challenge for victim services, police, local authorities and partner agencies is not whether victims need support, but how to ensure that support is joined up, responsive and centred around the individual.
Victim+ helps organisations coordinate support around victims of crime, harm and anti-social behaviour. It gives teams a single, practical platform to provide progress updates and manage referrals, needs assessments, safeguarding concerns, contact plans, partner activity and outcomes.
Built for modern victim support
From disconnected contact to coordinated, trauma-informed support.
Victims often experience the system as fragmented — repeating their story to multiple agencies, waiting too long for updates, or falling between services when responsibility is unclear. Victim+ supports four core outcomes:
Better victim care
Understand the person, their needs, their risks and their preferred support pathway — for a more personalised, consistent and compassionate response.
Reduced repeat harm
Identify repeat victimisation, escalating risk, vulnerability and safeguarding concerns earlier — so support can be targeted before harm worsens.
Stronger partnership working
Give authorised partners a shared view of referrals, actions, risks and outcomes — coordinating around the victim rather than working in isolation.
Improved confidence & engagement
Make support clearer, more responsive and easier to track — helping victims feel listened to, informed and supported throughout their journey.
From referral to recovery
Supporting the full victim journey.
Victim wishes
Include victims in holding the offender to account. Early engagement to understand what they would like to see happen and why — from restoration to punitive outcomes — and feed those wishes into criminal justice decisions.
Earlier identification of need
Capture vulnerability, risk, impact, safeguarding concerns, accessibility requirements and support preferences at the earliest opportunity.
Coordinated support planning
Create shared support plans, allocate ownership, schedule follow-up and manage partner actions so the victim is not left to navigate the system alone.
Outcome-focused recovery
Track engagement, referrals, safety planning, emotional support, practical help and longer-term outcomes — and see what is working.
Supporting victims through partnership
Designed for multi-agency victim care.
Victim support is rarely delivered by one organisation. Victims often need emotional support, safeguarding, housing, health, legal guidance, practical assistance, restorative options or specialist advocacy. Victim+ creates one shared operating picture — moving partners from fragmented referrals to coordinated support.
Better information. Better support. Better outcomes.
What Victim+ provides.
Single victim support record
One shared view of the victim, their needs, risks, preferences, contact history, referrals and outcomes — avoiding re-keying, re-questioning and re-traumatising.
Trauma-informed needs assessment
Capture the impact of harm without repeatedly asking victims to retell difficult experiences.
Risk & vulnerability flags
Highlight safeguarding concerns, repeat victimisation, escalation, intimidation, accessibility needs and priority support requirements.
Coordinated referral pathways
Connect victims to the right local and specialist services based on need, risk, eligibility and preference.
Contact & follow-up management
Manage appointments, call-backs, updates, check-ins and support actions so victims do not feel forgotten.
Partner action tracking
Give authorised partners visibility of who is doing what, what has been completed and what still needs to happen.
Outcome evidence
Track victim engagement, safety outcomes, support provided, referrals completed, satisfaction and long-term impact.
Victim+ in practice
One platform. Every victim support use case.
Victim care & support
Manage initial contact, needs assessment, support planning, referrals, follow-up and outcomes in one place.
Repeat victimisation
Identify repeat victims earlier and coordinate targeted support to reduce further harm.
Anti-social behaviour victims
Support vulnerable complainants, repeat callers and people experiencing ongoing neighbourhood harm.
Domestic abuse & safeguarding
Coordinate risk visibility, safety planning, specialist referrals and multi-agency actions.
Serious violence & exploitation
Support victims, witnesses and affected families through coordinated partner care and specialist services.
Restorative & reparative options
Where appropriate and victim-led, manage access to restorative pathways and feedback processes.
Court & justice journey support
Track key milestones, updates, appointments and support needs linked to the wider criminal justice process.
A shared view of need, risk & support
Move beyond recording contact — actively manage victim support.
Victim+ gives services and partners a single view of victim support activity across people, pathways and agencies. It helps answer the questions that matter:
Why victim services choose Make Time Count
Make every contact, every referral and every support intervention count.
Victim+ is not just a case management system. It is a practical victim support capability for modern, trauma-informed services. Speak to Make Time Count about how Victim+ can support your victim services, safeguarding pathways and partnership delivery model.
Book a demo- Support victims earlier and more consistently
- Reduce duplication and repeated questioning
- Identify risk, vulnerability and repeat victimisation
- Coordinate partner action around the victim
- Improve referral pathways into specialist services
- Manage contact, follow-up and support plans
- Evidence outcomes and service impact
- Strengthen victim confidence and engagement
- Reduce harm through earlier, joined-up intervention