Solution
A modern probation workspace for officers, partners and people on supervision.
Simpler supervision. Better engagement. Stronger outcomes.
Make Time Count helps probation teams manage caseloads, appointments, requirements, unpaid work, provider referrals, secure messaging and progress tracking through one web platform and native mobile app.
The journey
The probation workflow.
| Step | What happens | Platform functionality | Value & outcome |
|---|---|---|---|
| 1. Onboarding | Set up the person, requirements, appointments, risk indicators, documents and communication preferences. | User profile, sentence / requirement fields, app activation and document vault. | The person starts with clarity and access to their plan. |
| 2. Supervision planning | Agree goals, interventions, appointments and responsibilities. | Goal setting, action plans, calendars, reminders and secure messaging. | Better engagement and fewer missed appointments. |
| 3. Appointment management | Schedule, confirm, reschedule and record appointments with attendance and notes. | Shared calendar, notifications, attendance check-ins and officer approval. | Less admin, appropriate rescheduling, fewer technical breaches and stronger evidence of compliance. |
| 4. Unpaid work | Coordinate placements, supervisors and access to PPE; manage attendance, issues and feedback. | Scheduling, capacity planning, risk assessment, PPE inventory, issue management and feedback. | Better utilisation and safer delivery of unpaid work. |
| 5. Rehabilitation support | Refer into housing, wellbeing, employment, dependency and community support services. | Provider directory, one-click referrals, partner updates and progress reporting. | Stronger pathways into support and reduced chasing. |
| 6. Review & outcomes | Monitor progress, behaviour, compliance, risks and completion. | Dashboards, outcome measures, 360-degree feedback and reporting. | Better decisions and clearer evidence of impact. |
Core functionality
Built for the work, configurable to your model.
Caseload at a glance
Prioritised caseload view with requirements, appointments, risk flags and next actions.
Appointments & reminders
People on supervision can view appointments, receive reminders, chat with staff, access documents and check in.
Unpaid work coordination
Schedule placements, track attendance, manage issues, monitor PPE and collect supervisor feedback.
Provider portal
Community partners can manage programmes, confirm attendance and provide progress updates.
eAcademy & employability
Training content can support skills, employment readiness and structured rehabilitation.
Behavioural insights
Notifications, nudges and feedback loops encourage engagement and positive behaviour change.
One-click referrals
Send the right information to the right partner once, track acceptance and progress.
Outcome reporting
Track requirement completion, breaches and trends across cohorts and commissioning lines.
Outcomes
Measurable impact for your teams and partners.
- Reduce time spent on scheduling, reminders and chasing.
- Improve attendance, engagement and communication.
- Support unpaid work utilisation and safer delivery.
- Give providers a clearer way to update probation teams.
- Surface risk, non-engagement and progress earlier.
- Generate reporting that informs commissioning and operational decisions.