Solution
Everything your team needs to manage a case, in one secure workspace.
A single case management platform for teams working around people, not systems.
From first contact to closure, Make Time Count helps staff capture information, assign work, manage appointments, share documents, communicate securely and track outcomes — in the office, in the community or on the move.
The journey
The case journey.
| Step | What happens | Platform functionality | Value & outcome |
|---|---|---|---|
| 1. Intake | Capture the referral, report or first contact and create the case record. | Configurable forms, duplicate checks, source tracking and document upload. | Fast case creation with the right information from the start. |
| 2. Assessment | Understand needs, risks, strengths, barriers and immediate actions. | Templated and ad hoc needs and risk assessments; voice-to-text notes; evidence capture. | Better decisions based on structured information. |
| 3. Planning | Agree goals, actions, appointments, responsibilities and review dates. | Action plans, task assignment, calendars, reminders and supervisor visibility. | Clear next steps for staff, partners and the individual. |
| 4. Delivery | Record contacts, interventions, attendance, updates, documents and changes. | Mobile staff app, attendance check-in / out, chat, notes, partner updates and alerts. | Less admin and a more complete case chronology. |
| 5. Review | Monitor progress and adapt the plan when risks, needs or engagement change. | Dashboards, review workflow, outcome measures and feedback tools. | Earlier intervention and better case oversight. |
| 6. Closure | Record outcome, learning, evidence, documents and any onward referrals. | Closure forms, outcome reporting, shared documents and exportable audit trail. | Clear closure evidence and better performance insight. |
Core functionality
Built for the work, configurable to your model.
Configurable workflows
Match existing operating models without forcing teams into a generic case process.
Mobile capture
Practitioners can update cases, record notes and capture evidence while away from a desk.
Staff & partner collaboration
Share notes, tasks and updates with authorised colleagues and delivery partners.
Documents & e-signature
Store key documents, declarations, forms and evidence in one case file.
Secure user communication
Send reminders, messages, documents and updates through the app.
Management oversight
Supervisors can see workloads, overdue tasks, risk flags and outcome progress.
Security & audit
Role-based access, full audit history, file scanning and ISO 27001-aligned hosting.
Dashboards & reporting
Operational and strategic dashboards inform performance, scrutiny and commissioning.
Outcomes
Measurable impact for your teams and partners.
- Enable consistency of approach and defensible, auditable decision-making.
- Save time: cut duplicate data entry, time-consuming information sharing and email chasing.
- Improve productivity by maximising use of existing support services and organisations.
- Improve supervisor visibility and quality assurance.
- Enable safer lone-working and mobile delivery.
- Create a complete audit trail from intake to closure.
- Free practitioners to focus on people, not paperwork.