Solution
Out of Court Resolutions, managed end to end.
Streamlined, compliant out-of-court resolutions — from eligibility to completion.
Make Time Count gives police forces a single, auditable workflow for Out of Court Resolutions — helping officers assess suitability, engage victims, set proportionate conditions, refer into interventions and evidence outcomes without relying on spreadsheets, paper forms or disconnected inboxes.
Why it matters
Why forces need a stronger OoCR workflow
OoCR is a powerful prevention tool, but only when decisions are consistent, victim needs are understood, conditions are meaningful and completion can be evidenced — and breaches managed where unavoidable. In many forces, the process is still held together by emails, spreadsheets, paper forms and manual chasing. That creates risk: inconsistent eligibility checks, a postcode lottery and risk of disproportionality; unclear rationale for decisions and outcomes; poor visibility of victim contact; missed intervention updates; and weak evidence for scrutiny panels.
Our platform turns OoCR into a structured digital pathway. Every action is recorded, every condition is tracked, and every partner update is linked back to the same case record.
The journey
The OoCR process — from offer to outcome.
| Step | What happens | Platform functionality | Value & outcome |
|---|---|---|---|
| 1. Case identification | A potential OoCR case is identified by an officer or team, at the point of contact, after investigation or through a referral route. | Create a case, capture offence details, link people, record victim details, upload evidence and start the correct workflow. | Early visibility, fewer missed cases and one place to manage the decision. |
| 2. Eligibility screening | The officer works through local and national suitability criteria, including offence type, admission, previous history and risk factors. | Guided eligibility questions, mandatory fields, policy prompts and configurable decision rules. | More consistent decisions and reduced inappropriate use of OoCR. |
| 3. Victim engagement | Victim views, impact, contact preferences and support needs are captured before conditions are finalised. | Victim contact log, needs assessment, secure messaging, updates, surveys and referral options. | Better victim confidence and a clearer record of how victim views shaped the outcome. |
| 4. Offender risk & needs assessment | The officer records relevant needs, vulnerabilities, risk indicators and factors that may influence the outcome or intervention route. | Simple and full assessment templates, notes, evidence uploads, safeguarding flags and recommended intervention pathways. | Conditions are linked to the person, the harm and the reason for offending. |
| 5. Decision & rationale | The proposed disposal is recorded with a clear rationale, proportionality test and any local approval requirement. | Decision log, officer rationale, supervisor authorisation, digital declarations and full audit history. | Defensible decision-making and audit-ready evidence for scrutiny. |
| 6. Condition setting | Rehabilitative, reparative, restorative or restrictive conditions are selected and assigned dates, owners and completion requirements. | Condition / action-plan builder, calendars, reminders, check-ins and task allocation. | Conditions become operationally manageable rather than static text on a form. |
| 7. Offer & acceptance | The outcome, consequences, expectations and conditions are explained and accepted by the individual. | Digital forms, e-signature, Know My Rights content, mobile notifications and user-facing conditions. | Clearer understanding for the individual and fewer disputes about what was agreed. |
| 8. Referral to providers | Cases are referred to internal teams or external providers for intervention delivery, support or restorative activity. | One-click referrals, partner templates, secure document exchange, partner portal and status tracking. | Less chasing, fewer duplicated referrals and faster access to support. |
| 9. Engagement monitoring | Attendance, completion, non-engagement and provider feedback are tracked throughout the outcome period. | Attendance capture, appointment reminders, provider updates, alerts and compliance dashboards. | Live oversight of progress and early intervention when engagement drops. |
| 10. Closure & outcome | The case is completed, failed, varied or escalated, with all evidence retained for review. | Closure workflow, outcome codes, completion evidence, victim feedback and automated reporting. | Clear outcome evidence for HOCRs, HMICFRS, scrutiny panels, PCC reporting and internal learning. |
Core functionality
Built for the work, configurable to your model.
Guided eligibility & suitability
Configurable decision prompts help officers apply the correct criteria and record the rationale for why an OoCR is appropriate.
Condition & action-plan management
Conditions become live actions with owners, dates, reminders, completion evidence and escalation routes.
Mobile app for end users
Individuals see conditions, appointments, reminders, documents, chat, support options and check-in requirements from their phone.
Supervisor & scrutiny oversight
Managers can see decisions, authorisations, variations, completion rates, breach reasons and bottlenecks across teams.
Victim-informed workflow
Victim views, impact, needs and contact preferences are captured as part of the decision rather than added later.
One-click provider referrals
Referral templates linked to provider requirements reduce re-keying and make it easier to send the right information to the right partner.
Partner portal
Delivery partners can accept referrals, update progress, upload evidence, record attendance and provide feedback without email chasing.
Dashboards & Power BI
Operational and strategic reporting supports learning, performance management, commissioning and external scrutiny.
Smart notifications
The right alert reaches the right person at the right time, with full audit trail and escalation logic.
Calendars & reminders
Appointments, check-ins and review dates flow into shared calendars for staff, partners and the individual.
What the user sees
A clear set of next steps, in their pocket.
For the person receiving the OoCR, the app turns a complex legal process into a clear set of next steps. They can see what they have agreed to, when they need to attend, what evidence they need to provide, how to contact support and what happens if conditions are missed. This supports compliance by making expectations simple, timely and accessible.
Outcomes
Measurable impact for your teams and partners.
- Reduce admin time per case by an average of 146 minutes.
- Increase consistency and reduce variation between officers and teams.
- Improve victim engagement and satisfaction.
- Increase completion by making conditions visible, reminded and trackable.
- Generate audit-ready reports for scrutiny, HMICFRS, PCCs and partners.
- Create a stronger evidence base for prevention, diversion and demand reduction.