Solution
Victim support that is consistent, auditable and centred on need.
Keep victims informed, supported and visible throughout the process.
Make Time Count helps police, victim services and partners manage victim contact, needs assessment, updates, referrals, feedback and compliance evidence in one secure platform.
The journey
The victim support journey.
| Step | What happens | Platform functionality | Value & outcome |
|---|---|---|---|
| 1. Victim identification | Create or link the victim record and capture contact preferences, safety considerations and vulnerabilities. | Victim profile, consents, safe contact preferences and role-based access. | Contact is safer, more consistent and better documented. |
| 2. Needs assessment | Assess immediate needs, support requirements, communication needs and preferred involvement. | Structured needs assessment and repeatable review points. | Support is based on need, not just process. |
| 3. Information & rights | Provide clear information about Victims' Code rights, entitlements, next steps and available support. | Know My Rights content, documents, notifications and secure updates. | Victims understand what happens next and what support is available. |
| 4. Referral & support | Refer to internal or third-sector support providers and track acceptance and progress. | One-click referrals, partner portal, shared notes and update tracking. | Fewer dropped referrals and clearer handovers. |
| 5. Case updates | Send timely, appropriate updates and record responses, questions and feedback. | Secure messaging, update templates, audit log and surveys. | Stronger confidence and better evidence of compliance. |
| 6. Outcome & feedback | Capture victim satisfaction, feedback and closure information. | Feedback surveys, outcome status and management reporting. | Data supports learning and service improvement. |
Core functionality
Built for the work, configurable to your model.
Victim contact plan
Record safe contact methods, frequency, preferences and restrictions so communication is consistent.
Needs & impact assessments
Capture needs, risk, vulnerability and impact in a structured format.
Secure updates
Keep victims informed through controlled messages, documents and notifications.
Victim feedback
Use surveys and 360-degree feedback to understand confidence, satisfaction and unmet need.
Partner referrals
Refer to specialist support services and track acceptance, engagement and closure.
Compliance evidence
Evidence contact, updates, entitlements and referrals for internal assurance and external review.
Outcomes
Measurable impact for your teams and partners.
- Improve victim satisfaction, confidence and engagement.
- Demonstrate compliance with Victims' Code obligations.
- Reduce missed contact and unclear handovers.
- Strengthen partnerships with support providers.
- Create a reliable evidence base for quality assurance and service improvement.