Solution
Through-the-gate support that starts before release.
A smooth handover from custody to community support.
Make Time Count connects prison teams, probation, delivery partners, employers, families and the individual around one release plan — helping people leave custody with the documents, appointments, support and confidence they need to stabilise in the community.
The journey
The resettlement journey.
| Step | What happens | Platform functionality | Value & outcome |
|---|---|---|---|
| 1. Pre-release profile | Create the resettlement profile and capture needs, risks, strengths, sentence information and release milestones. | Profile, assessments, release dates, documents and responsibilities. | A clear starting point for release planning. |
| 2. Release plan | Agree goals around accommodation, ID, benefits, healthcare, employment, family and licence conditions. | Goal setting, action plans, tasks, deadlines and responsible owners. | No critical action is left to the final day. |
| 3. ROTL management | Plan and track work and home visits, collect employer feedback to evaluate release readiness and build confidence. | Geo-tagged check-in / out, employer feedback, attendance and progress notes. | Better evidence for release readiness and identification of targeted support. |
| 4. Partner referrals | Connect the person to housing, health, employment, wellbeing and local community services before release. | Provider directory, one-click referrals, partner portal and status tracking. | Warm handovers instead of cold signposting. |
| 5. Release day | Ensure documents, appointments, contacts and next steps are available to the individual and community teams. | Mobile app, document vault, appointment reminders, map / local services and secure messaging. | The person leaves with a practical plan in their pocket. |
| 6. Through the gate | Continue support after release with probation, providers and trusted support network aligned. | Ongoing app access, check-ins, messages, documents, feedback and outcome tracking. | Continuity, fewer missed appointments and stronger engagement. |
Core functionality
Built for the work, configurable to your model.
Pre-release planning
Plan early around accommodation, benefits, ID, health, family, employment and support requirements.
Mobile app for users
Access appointments, reminders, documents, chat, goals, local services and support contacts.
Secure document vault
Store CVs, certificates, ID documents, licences, training records and release information.
Local services & referrals
Connect people to local provision with referral tracking and partner updates.
Family & mentor support
Invite trusted people into the support network with appropriate access and boundaries.
Employment & training routes
Match people to training, jobs, ROTL placements and employer feedback.
Warm handovers
Probation, prison and third-sector aligned on day one through shared records and tasks.
Housing & basics
Pre-release referrals to accommodation and benefits with risk-aware information sharing.
Outcomes
Measurable impact for your teams and partners.
- Start release planning earlier and make it visible across teams.
- Improve continuity between prison, probation and community partners.
- Reduce missed appointments in the first days and weeks after release.
- Support accommodation, employment, health and family stability.
- Evidence commissioning impact with shared outcome data.