Solution
Respond faster, coordinate better and keep residents informed.
A single place for ASB teams to manage reports, evidence, risk, vulnerability, partner actions, resident updates and outcomes.
Make Time Count helps organisations move from fragmented incident handling to a structured, coordinated case response across housing, police, community safety, environmental health and support services.
Why it matters
From fragmented incidents to a coordinated response.
ASB cases can move between housing, police, community safety, environmental health, safeguarding teams and voluntary sector support. Without a shared workflow, it is hard to maintain a clear chronology, identify vulnerability, coordinate action or keep residents updated consistently.
The journey
From ASB report to resolution.
| Step | What happens | Platform functionality | Value & outcome |
|---|---|---|---|
| 1. Report received | A report is received from a resident, housing officer, police, councillor, environmental health team or partner agency. | Case record creation, report source, location, incident type, people involved, supporting evidence and immediate concerns. | All reports start in one place, reducing duplicate records and improving early visibility of demand. |
| 2. Triage harm, risk & vulnerability | The team assesses impact, repeat victimisation, vulnerability, safeguarding issues, urgency and whether the report is part of a wider pattern. | Structured harm and vulnerability assessment, repeat-location checks, safeguarding flags, priority ratings and escalation triggers. | Risk is surfaced earlier and the response is proportionate to harm, not just incident volume. |
| 3. Build the chronology | Officers need a reliable timeline of incidents, contacts, evidence, partner actions and previous interventions. | Chronology view, evidence upload, notes, photographs, statements, document store and secure activity log across the life of the case. | A stronger evidence base for decision-making, case reviews and enforcement where required. |
| 4. Confirm ownership | The case is allocated to a lead officer or team and routed to the correct local ASB pathway. | Allocation rules, configurable statuses, task assignment, supervisor oversight and local workflow templates. | Clearer ownership and fewer cases drifting between teams without action. |
| 5. Engage residents | Residents and involved parties are contacted, expectations are managed and support needs are recorded. | Contact preferences, communication history, resident updates, secure messaging, reminders and document sharing. | Residents receive consistent communication and feel the case is being actively managed. |
| 6. Coordinate partners | Housing, police, councils, safeguarding, mediation, youth services or support providers may all need to contribute. | Role-based partner access, shared tasks, partner updates, secure messaging, document exchange and meeting notes. | Less siloed activity and a clearer shared plan across organisations. |
| 7. Intervention & support plan | The team agrees preventative, supportive or enforcement actions such as warnings, acceptable behaviour agreements, mediation, referrals or tenancy action. | Action plan builder, intervention templates, due dates, responsible owners, referral tracking and escalation routes. | Action becomes structured and trackable, improving consistency and accountability. |
| 8. Monitor & comply | The team tracks whether behaviour changes, incidents continue, support is accepted and actions are completed. | Progress view, repeat-incident logging, compliance notes, alerts, task dashboards and outcome indicators. | Teams can respond quickly when risk increases or interventions are not working. |
| 9. Review, escalate or close | The case is reviewed against the plan and evidence. It may be closed, escalated or moved to a formal enforcement route. | Review checklist, decision rationale, closure fields, enforcement pack support, supervisor sign-off and audit trail. | Decisions are more defensible and managers can see why cases were closed or escalated. |
| 10. Learn & prevent | Patterns, hotspots and recurring issues are reviewed to inform prevention and community reassurance activity. | Dashboards by location, type, partner, outcome and repeat demand; exportable reporting for managers and boards. | Better prevention planning and clearer evidence of what is driving ASB demand. |
Core functionality
Built for the work, configurable to your model.
Intake & triage
ASB case intake, triage and vulnerability assessment with priority ratings and escalation triggers.
Evidence chronology
Incident recording, evidence upload and document management across the life of the case.
Partner tasking
Shared tasks, partner updates and action tracking across housing, police and support services.
Resident communication
Consistent resident updates, secure messaging, reminders and document sharing.
Risk & repeat demand
Safeguarding flags, repeat-incident logging and alerts when risk increases.
Dashboards & hotspots
Dashboards for hotspots, repeat demand and outcomes, with exportable reporting for boards.
Outcomes
Measurable impact for your teams and partners.
- All reports start in one place, with reduced duplication.
- Risk and vulnerability surfaced earlier in the case.
- A stronger evidence base for enforcement where required.
- More consistent resident communication and expectations.
- Defensible decisions on closure, escalation and enforcement.
- Clearer insight into hotspots and what drives ASB demand.