Solution
Your challenge. Your workflow. Our platform.
Create secure workflows for new pilots, partnership programmes, operational tasking, panels, referrals and services — without starting from scratch.
Not every public-sector challenge fits neatly into an existing product category. Make Time Count is designed to be configurable, combining forms, workflows, tasks, calendars, referrals, role-based access, secure messaging, mobile apps, document management, check-ins, dashboards and partner onboarding.
Why it matters
Spreadsheets and email chains don't scale.
Many teams still run important operational processes in spreadsheets, shared drives, email chains, PDF forms or legacy systems that were never designed for partnership working. This makes it hard to control access, track actions, evidence decisions or improve the process over time.
The journey
From idea to live workflow.
| Step | What happens | Platform functionality | Value & outcome |
|---|---|---|---|
| 1. Map the problem | Define the operational challenge, who is involved, what decisions are made, what data is captured and where the current process breaks down. | Discovery workshop, workflow mapping, user roles, data requirements, decision points, reporting needs and integration considerations. | A clear blueprint for the workflow before configuration begins. |
| 2. Define users & permissions | Staff, partners, providers, service users and managers need different levels of access and responsibility. | Role-based access control, organisation-level permissions, partner onboarding, user terms and audit settings. | Secure collaboration that reflects real responsibilities and protects sensitive information. |
| 3. Configure the workflow | Stages, statuses, forms, decisions, tasks, templates, documents, referrals and notifications are built around the local operating model. | Configurable workflow builder, form fields, status model, task templates, document templates, notification rules and dashboards. | The platform supports the process rather than forcing the team to change how it works. |
| 4. Connect partners & services | Relevant agencies, commissioned providers, governance users or delivery partners are connected to the workflow. | Partner portal, referral templates, provider directory, secure messaging, document sharing and controlled update permissions. | Partnership activity becomes visible and easier to coordinate. |
| 5. Pilot safely | The workflow is launched with a defined cohort, team, locality or pilot group so the process can be tested and refined. | Pilot configuration, user onboarding, training environment, support materials, feedback forms and early performance dashboards. | Lower-risk implementation and faster learning before wider rollout. |
| 6. Operate & automate | The team uses the workflow day to day, with prompts, reminders and dashboards reducing manual chasing. | Automated reminders, overdue alerts, task queues, calendars, secure chat, check-ins, case notes and activity feeds. | Less admin, fewer missed actions and a more consistent operating rhythm. |
| 7. Review performance | Managers and partners review throughput, delays, engagement, completion, user feedback and outcome evidence. | Dashboards, Power BI connectivity, exportable reports, survey tools and partner performance views. | A stronger evidence base for improvement, funding decisions and governance. |
| 8. Scale & adapt | The workflow is expanded to new teams, partners, cohorts or adjacent use cases as the operating model develops. | Reusable templates, additional workflows, role expansion, partner onboarding and configuration changes without rebuilding from scratch. | A reusable platform that grows with the organisation and adapts to future challenges. |
Core functionality
Built for the work, configurable to your model.
Configurable workflow builder
Stages, statuses, forms, tasks, templates and notification rules shaped around your operating model.
Role-based access
Organisation-level permissions, partner onboarding and full audit settings for sensitive work.
Partner portal
Referral templates, provider directory, secure messaging and controlled update permissions.
Mobile apps
Documents, check-ins, feedback and calendars for staff and service users on the move.
Safe piloting
Pilot configuration, training environment, feedback forms and early performance dashboards.
Dashboards & reporting
Dashboards, Power BI connectivity and exportable reporting for pilots, services and partnerships.
Outcomes
Measurable impact for your teams and partners.
- Replace spreadsheets, shared drives and email chains with a secure workflow.
- Go live faster with pilot-first implementation.
- Reduce admin with automated reminders and task queues.
- Evidence decisions and outcomes for governance and funders.
- Scale to new teams, partners and use cases without rebuilding.