Solution
Integrated Offender Management, built for real partnership working.
One shared workspace for managing complex cohorts across police, probation and partners.
Make Time Count gives IOM teams a shared digital workspace to manage cohorts, coordinate action plans, schedule reviews, track risk, assign tasks and evidence outcomes across agencies.
Why it matters
Why IOM needs a dedicated workflow
IOM depends on multiple organisations working around the same individual, but too often the operational record is split between police systems, probation notes, partner emails and meeting actions. That makes it hard to see the current plan, who owns the next action, what has changed and whether the approach is reducing harm.
Our IOM workflow creates one authorised view of the individual, the plan and the partnership response, while respecting role-based access and information-sharing requirements.
The journey
An IOM operating model supported by the platform.
| Step | What happens | Platform functionality | Value & outcome |
|---|---|---|---|
| 1. Cohort entry | Identify, assess and add individuals to the IOM cohort using local criteria and risk indicators. | Cohort forms, source tracking, flags, notes and approval workflow. | Clear cohort governance and defensible inclusion decisions. |
| 2. Multi-agency profile | Bring together relevant needs, risks, triggers, offending patterns, protective factors and partner involvement. | Single profile, assessments, document store, partner access controls and case chronology. | A shared picture without uncontrolled data sharing. |
| 3. Action plan | Create a practical plan that balances enforcement, engagement, rehabilitation and support. | Joint action planning, assign tasks and owners, set deadlines, alerts and status tracking. | Everyone knows what is happening and who is responsible. |
| 4. Contact & engagement | Record police contact, probation appointments, home visits, provider sessions and informal engagement. | Calendar, check-ins, mobile notes, attendance and secure messaging. | Better visibility of engagement and non-compliance. |
| 5. Review & escalation | Run regular IOM meetings, review risk changes and escalate concerns quickly. | Meeting agenda, decisions, review dates, alerts and management dashboard. | Earlier intervention and better operational grip. |
| 6. Outcomes & exit | Track progress, stabilisation, reduced offending, engagement and exit from the cohort. | Outcome dashboard, cohort reporting and Power BI connectivity. | Evidence what works and support commissioning decisions. |
Core functionality
Built for the work, configurable to your model.
Cohort dashboard
Prioritised view of the IOM cohort with risk, status, next actions, overdue tasks and upcoming reviews.
Joint action planning
Plans can include enforcement, accommodation, treatment, employment, mentoring, family support and safeguarding actions.
Engagement & compliance tracking
Record attendance, contact, warnings, breaches, changes in risk and evidence of progress.
Partner access & RBAC
Role-based access ensures each partner sees only the data and actions they are authorised to access.
Review meeting workflow
Prepare agendas, capture decisions, allocate actions and follow up automatically after each review.
Outcome evidence
Track cohort movement, engagement, intervention completion and operational outcomes across the partnership.
Outcomes
Measurable impact for your teams and partners.
- Improve coordination between LAs, police, probation, prisons, treatment, housing and community partners.
- Reduce duplication, missed actions and manual meeting notes.
- Strengthen accountability for complex cases and high-demand individuals.
- Use data to understand demand, progress and partnership impact.
- Support a balanced model of enforcement, support and rehabilitation.