Solution
Bring SEND casework, evidence, panels and plans into one place.
Coordinate requests, assessments, evidence, panels, plans, communication and reviews in one structured workflow.
Make Time Count can be configured to support SEN and SEND case management, helping local authorities and partners manage the full pathway — from first request to annual review — with deadlines, decisions and evidence under control.
Why it matters
Complex casework needs a controlled workflow.
SEND casework depends on timely evidence from families, schools, health, educational psychology, social care and specialist providers. When documents, decisions and updates are fragmented, it becomes difficult to manage deadlines, prepare panels, communicate clearly and evidence why decisions were made.
The journey
From request to reviewed support plan.
| Step | What happens | Platform functionality | Value & outcome |
|---|---|---|---|
| 1. Request or referral received | A request arrives from a family, school, professional or internal team and needs to be acknowledged, categorised and tracked. | Case record creation, request source, child details, consent, category, urgency and required next steps. | Clear case start point and improved visibility of incoming demand. |
| 2. Validate information & deadlines | The team checks eligibility, statutory timescales, missing documents, consent and immediate communication needs. | Deadline tracking, missing information checklist, automated reminders, document requirements and task allocation. | Reduced risk of missed timescales and quicker identification of missing evidence. |
| 3. Evidence gathering | Input is requested from education settings, health, educational psychology, social care and specialist providers. | Evidence request tasks, secure upload links, partner access, due dates, status tracking and document store. | Less manual chasing and a clearer picture of which evidence is outstanding. |
| 4. Assessment & case review | Case officers review needs, provision, family views, professional advice, risk and history. | Structured review workspace, assessment forms, notes, document bundle and decision prompts. | More consistent case preparation and better informed decisions. |
| 5. Panel preparation | The case is prepared for a SEND panel, including agenda, case summary, evidence pack and decisions required. | Panel agenda, digital pack builder, member invites, attendance, pre-panel checklist and document controls. | Panels receive the right information in the right format, reducing preparation time. |
| 6. Panel decision & rationale | The panel records the decision, reasons, next steps, responsible officers and any provider or school actions. | Live decision recording, rationale fields, action assignment, due dates, decision templates and audit trail. | Decisions are easier to explain, evidence and defend. |
| 7. Plan creation or update | Draft plans, final documents, amendments, provision details and placement information are created or updated. | Document templates, task workflows, version control, e-signature where needed and secure document sharing. | Plan production becomes more controlled and easier to track. |
| 8. Communication & implementation | Families, schools and providers need updates and must understand what happens next. | Communication history, secure messages, notifications, document sharing, provider tasks and implementation tracker. | Clearer communication and better visibility of whether agreed provision is progressing. |
| 9. Annual review & change management | The plan is reviewed, updated or escalated where needs change, evidence emerges or concerns are raised. | Review cycle scheduling, updated evidence collection, change history, escalation routes, complaints/appeals tracking and dashboards. | A complete record across the child's journey and stronger oversight of review activity. |
Core functionality
Built for the work, configurable to your model.
Intake & deadlines
SEND intake, evidence requests and statutory deadline management with automated reminders.
Evidence gathering
Secure upload links, partner access and status tracking for every piece of evidence.
Panel preparation
Digital pack builder, agendas, attendance and pre-panel checklists for SEND panels.
Plan documents
Plan document management, version control, e-signature and secure sharing.
Review cycles
Annual review scheduling, change history, escalation routes and appeals tracking.
Performance dashboards
Dashboards for timescales, throughput, review activity and management oversight.
Outcomes
Measurable impact for your teams and partners.
- Reduced risk of missed statutory timescales.
- Less manual chasing for evidence and professional input.
- Better prepared panels with clear decision rationale.
- More controlled plan production and version history.
- Clearer communication with families, schools and providers.
- A complete, auditable record across the child's journey.