Solution
A shared operating system for violence reduction.
Coordinate early intervention, partner referrals, safeguarding, action plans, panels and outcome tracking across police, health, education, local authority and community partners.
Make Time Count supports a public-health approach to violence reduction by connecting referral sources, assessments, contextual risk, interventions, partner actions and outcomes — configured around people, places, cohorts, schools, families or programmes.
Why it matters
Violence reduction works across systems, not single agencies.
The same individual, peer group, school, neighbourhood or family may be known to several partners, each with partial information. Without a shared workflow, early intervention can be slow, panels can be hard to prepare and impact can be hard to evidence.
The journey
From early identification to measurable impact.
| Step | What happens | Platform functionality | Value & outcome |
|---|---|---|---|
| 1. Referral or signal received | A concern is raised by police, schools, health, youth services, community partners, local authority teams or a self-referral route. | Configurable referral forms, source tracking, person/place/cohort records, duplicate checks and triage queues. | Earlier identification and a more consistent route into support. |
| 2. Consent & safeguarding | The team determines what can be shared, with whom, and whether immediate safeguarding action is required. | Consent fields, information-sharing basis, safeguarding flags, role-based access, document controls and audit trail. | Safer collaboration and clearer defensibility around sensitive information. |
| 3. Contextual assessment | Partners consider individual, family, peer, school, neighbourhood and online factors that may increase or reduce risk. | Structured contextual assessment, needs/risk scoring, strengths fields, partner notes and document evidence. | A more holistic view of risk and protective factors beyond a single agency perspective. |
| 4. Triage & pathway decision | The VRU routes the person, place or cohort into the right level of support, panel, programme or specialist intervention. | Decision prompts, pathway rules, supervisor sign-off, priority rating and recommended action templates. | More consistent routing and less variation in how referrals are handled. |
| 5. Multi-agency panel | Partners meet to agree the response, assign actions and define what success should look like. | Panel pack, agenda, attendance, decision log, action tracker, responsible owners and review dates. | Better prepared panels, clearer accountability and an auditable record of decisions. |
| 6. Action plan & referrals | The plan may include mentoring, education, family support, health, diversion, safeguarding, outreach or community activity. | One-click referrals, partner portal, action plan builder, appointment scheduling, secure messaging and service directory. | Faster connection to interventions and a shared plan around the individual, place or cohort. |
| 7. Delivery & engagement tracking | Partners deliver support and provide updates on attendance, engagement, barriers and progress. | Provider updates, check-ins, attendance fields, missed-contact alerts, progress notes and document uploads. | The VRU can see whether interventions are actually reaching the intended people or communities. |
| 8. Risk & escalation review | The partnership reviews any increase in risk, non-engagement, serious incidents or safeguarding changes. | Alerts, escalation tasks, reassessment fields, incident logs and review scheduling. | Quicker response when risk changes and better evidence of how concerns were managed. |
Core functionality
Built for the work, configurable to your model.
People, place & cohort workflows
Configurable referral and triage routes for individuals, places, cohorts, schools and programmes.
Safeguarding & consent
Consent fields, information-sharing basis, safeguarding flags and controlled access.
Multi-agency panels
Panel packs, agendas, decision logs and action tracking across the partnership.
Intervention referrals
One-click referrals, provider directory and appointment scheduling into specialist services.
Contextual risk tracking
Contextual assessment, engagement tracking and escalation when risk changes.
Outcome dashboards
Dashboards for programme evaluation, commissioning and public-health reporting.
Outcomes
Measurable impact for your teams and partners.
- Earlier identification and a consistent route into support.
- Safer, more defensible information sharing between partners.
- Better prepared panels and clearer accountability.
- Faster connection to mentoring, health, education and diversion.
- Evidence of whether interventions reach the right people and places.
- Stronger evaluation and commissioning insight.